Terms and Conditions - Gardening Erith

Introduction

Welcome to Gardening Erith. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our services.

Services Provided

At Gardening Erith, we offer a comprehensive range of gardening services tailored to meet your specific needs. Our services include:

Garden Design and Planning
Regular Maintenance and Upkeep
Planting and Landscaping
Soil Testing and Preparation
Integrated Pest Management
Seasonal Clean-ups

All services are provided by our team of experienced and certified horticulturists, ensuring the highest quality of workmanship and customer satisfaction.

Booking and Appointments

To schedule a service with Gardening Erith, please follow our booking procedures:

Online Booking: Use our website to select and book services at your convenience.
Phone Reservations: Contact our customer service during business hours to arrange an appointment.
In-Person Consultations: Visit our office to discuss your gardening needs and schedule services.

Appointments are subject to availability, and we recommend booking in advance to secure your preferred dates and times.

Payment Terms

Payment for services rendered by Gardening Erith is expected under the following terms:

All invoices are due within 30 days of the service date.
Accepted payment methods include credit/debit cards, bank transfers, and cash.
A deposit may be required for large or ongoing projects.
Late payments may incur additional fees as specified in your invoice.

By agreeing to our services, you consent to these payment terms and acknowledge that failure to comply may result in service interruptions.

Cancellation and Refund Policy

We understand that circumstances change, and you may need to cancel or reschedule your appointment. Our policies are as follows:

Cancellations must be made at least 48 hours in advance to avoid penalties.
Late cancellations may incur a fee equivalent to 50% of the scheduled service cost.
Refunds for prepaid services are available only if cancellations are made within the stipulated time frame.
In cases where we cannot fulfill our services, a full refund will be issued.

Please contact our customer service team to manage cancellations or request refunds.

Liability and Responsibility

Gardening Erith strives to provide exceptional services; however, the following terms apply:

We are not liable for any indirect or consequential damages arising from our services.
Customers are responsible for informing us of any hazards or specific conditions on their property prior to service.
Gardening Erith maintains insurance coverage for property damage and personal injury, details of which can be provided upon request.

By using our services, you agree to hold Gardening Erith harmless from any claims related to the maintenance and care provided.

Customer Responsibilities

To ensure the best outcomes, customers must adhere to the following:

Provide accurate information regarding property access and specific gardening requirements.
Ensure that pets and children are kept away from work areas during service times.
Communicate any changes in scheduling or service expectations promptly.
Secure necessary permissions or permits for any large-scale landscaping projects.

Failure to comply with these responsibilities may affect the quality and timeliness of our services.

Privacy Policy

Your privacy is important to us. Gardening Erith collects and uses personal information solely for the purpose of delivering and improving our services. Key aspects include:

Collection of contact information and service preferences during booking.
Use of data to communicate service updates, promotions, and important notices.
Protection of your information through secure storage and limited access.
Compliance with applicable data protection laws and regulations.

We do not sell or share your personal information with third parties without your explicit consent, except as required by law.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Erith, ensuring a streamlined and localized resolution process.

Changes to Terms

Gardening Erith reserves the right to modify these Terms and Conditions at any time. Significant changes will be communicated to customers through relevant channels. Continued use of our services after such updates constitutes your acceptance of the revised terms.

Acceptance of Terms

By engaging with Gardening Erith's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.